Swageye FAQ

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay, and more. Your payment is always secure.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us at contact@swageye.com or use our live chat within 2 hours of placing your order. Please double-check your order before submitting. Once shipped, we’re unable to make further changes.

Q: Do you offer discounts for new customers?
A: Yes! Sign up for our newsletter and get 10% off your first order.

Shipping & Delivery

Q: How much does shipping cost?
A: We offer free shipping on all U.S. orders over $50. For orders under $50, a flat shipping rate of $5 will apply. We currently ship to the U.S. and Canada. International shipping may be available soon—join our newsletter for updates.

Q: How long does delivery take?
A: Most orders are processed and shipped within 1–3 business days. Delivery within the U.S. typically takes 4–8 business days. Canada orders may take 7–15 business days depending on your location.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link by email. You can also track your order anytime on our Order Tracking page.

Returns & Exchanges

Q: What is your return policy?
A: We offer free returns within 7 days of delivery on most items. Products must be unworn, unused, and in original packaging. The following items are not eligible for returns: Beauty & Skincare products, Bodysuits, Intimates-Lingerie, Jewelry, and Swimwear.

Q: How do I start a return or exchange?
A: Simply contact us at contact@swageye.com. We’ll guide you through the process and send a prepaid return label if eligible.

Q: When will I receive my refund?
A: Refunds are processed within 3–5 business days after we receive your return. You’ll get an email confirmation once your refund is issued.

Products & Sizing

Q: How do I find the right size?
A: Each product page includes a detailed size chart. If you’re between sizes or need help, reach out to us for personalized sizing advice.

Q: Are your products true to size?
A: Most of our products fit true to size, but we recommend checking the size chart on each item for the best fit.

Q: Do you offer plus size options?
A: Yes! We carry a wide range of sizes, including plus size fashion. Shop our Plus Size Collection for the latest styles.

Product Sourcing & Quality

Q: Where do your products come from?
A: We carefully curate our collections from trusted suppliers. Our beauty and skincare line is fully branded as Swageye Beauty.

Q: Are your beauty products cruelty-free?
A: Yes, all Swageye Beauty products are cruelty-free and ethically sourced.

Promotions & Loyalty

Q: What is the Swageye Beauty Bucks Club and how does it work?
A: Swageye Beauty Bucks Club is our exclusive loyalty program! You’ll earn 1 Beauty Buck for every $1 you spend. Beauty Bucks can be redeemed for free beauty and skincare products or other special rewards. Log in to your account to track your Beauty Bucks, see available rewards, and redeem points at checkout.
Learn more on our Beauty Bucks Rewards page.

Q: How do I redeem my Beauty Bucks?
A: When you’re ready to check out, apply your Beauty Bucks to eligible rewards or discounts right from your cart. Some exclusions may apply.

Q: Do my Beauty Bucks expire?
A: Beauty Bucks never expire as long as your account is active.

Q: What happens to my Beauty Bucks if I return a purchase?
A: If you return an item purchased with Beauty Bucks, the points will be refunded to your account after your return is processed.

Account & Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account lets you track orders, save favorites, and check out faster in the future.

Q: How can I contact customer support?
A: We respond to all emails within 2 business hours. Reach us at contact@swageye.com or by live chat on our website.

Miscellaneous

Q: Do you offer gift cards?
A: Yes! Swageye gift cards are available in various amounts and make the perfect gift. Shop gift cards here.

Q: How can I stay updated on new arrivals and sales?
A: Subscribe to our newsletter and follow us on Pinterest, Instagram, Facebook, and TikTok for the latest news, drops, and exclusive deals.

Didn’t find your answer?
Email us at contact@swageye.com or use our live chat—we’re always happy to help!