Swageye FAQ
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay, and more. Your payment is always secure.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us at support@swageye.com or use our live chat within 2 hours of placing your order.
Q: Do you offer discounts for new customers?
A: Yes! Sign up for our newsletter and get 10% off your first order.
Shipping & Delivery
Q: How much does shipping cost?
A: We offer free shipping on all U.S. orders over $50. For orders under $50, a flat shipping rate of $5 will apply.
Q: How long does delivery take?
A: Most orders are processed and shipped within 1–3 business days. Delivery within the U.S. typically takes 4–8 business days. International orders may take 7–21 business days depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link by email. You can also track your order anytime on our Order Tracking page.
Returns & Exchanges
Q: What is your return policy?
A: We offer free returns within 7 days of delivery on most items. Products must be unworn, unused, and in original packaging. These items are not eligible for returns: Beauty & Skincare products, Bodysuits, Intimates-Lingerie, Jewelry and Swimwear.
Q: How do I start a return or exchange?
A: Simply visit our Returns Center or contact us at support@swageye.com. We’ll guide you through the process and send a prepaid return label if eligible.
Q: When will I receive my refund?
A: Refunds are processed within 3–5 business days after we receive your return. You’ll get an email confirmation once your refund is issued.
Products & Sizing
Q: How do I find the right size?
A: Each product page includes a detailed size chart. If you’re between sizes or need help, reach out to us for personalized sizing advice.
Q: Are your products true to size?
A: Most of our products fit true to size, but we recommend checking the size chart on each item for the best fit.
Q: Do you offer plus size options?
A: Yes! We carry a wide range of sizes, including plus size fashion. Shop our Plus Size Collection for the latest styles.
Product Sourcing & Quality
Q: Where do your products come from?
A: We carefully curate our collections from trusted suppliers. Our beauty and skincare line is fully branded as Swageye Beauty.
Q: Are your beauty products cruelty-free?
A: Yes, all Swageye Beauty products are cruelty-free and ethically sourced.
Promotions & Loyalty
Q: Do you have a loyalty or rewards program?
A: We’re working on a loyalty program to reward our best customers. Stay tuned and sign up for our newsletter for updates and exclusive offers!
Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account lets you track orders, save favorites, and check out faster in the future.
Q: How can I contact customer support?
A: We’re here 24/7 via email at support@swageye.com or live chat on our website.
Miscellaneous
Q: Do you offer gift cards?
A: Yes! Swageye gift cards are available in various amounts and make the perfect gift. Shop gift cards here.
Q: How can I stay updated on new arrivals and sales?
A: Subscribe to our newsletter and follow us on Pinterest, Instagram, Facebook, and TikTok for the latest news, drops, and exclusive deals.
Didn’t find your answer?
Email us at support@swageye.com or use our live chat—we’re always happy to help!
